Differences

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--- cobi.wms:faq [2022/09/01 10:10] – [Can we automatically print labels when a booking is made?] tkammer
+++ cobi.wms:faq [2023/05/23 13:46] (current) – tkammer
@@ Line 27: / Line 27: @@
   * French
   * German
+  * Polish
   * Turkish
   * Finnish (partial)
@@ Line 102: / Line 103: @@
 Using [[GS1 Barcodes]], COBI.wms also supports reading batch and serial numbers, production and expiry date, quantity, and so on from the scanned barcode and automatically fills in the relevant fields.
+===== Pick & pack =====
+==== How to avoid two pickers accidentally working on the same pick list? ====
+You can fill in the "Picker" field of pick lists in SBO, and it will be displayed in the app, but that is all.  Any attempts at solving this issue via additional features poses significant challenges.
+Variant 1: Only let pickers open pick lists assigned to them.  This has the problem that the warehouse loses flexibility.  Often the employee who should take care of a pick list will change ad-hoc, and technical limitations on who can open a pick list only leads to confusion and frustration.
+Variant 2: Lock a pick list once it’s been opened by someone.  Let's see how this would need to be implemented, after which the problems with it will become apparent:
+  * There needs to be an additional UDF on the pick list that says “locked”
+  * Every time you open a pick list in the app, it needs to:
+    - Run a query to make sure the pick list is currently unlocked.
+    - Send an update to change the UDF value to locked.
+    - When you close the pick list, send an update to change the UDF value to unlocked.
+We would now be faced with the following issues:
+  * Opening/closing is too slow:  Employees may want to quickly look into a few pick lists without really beginning to work on any of them, and if the app has to execute the query/lock/unlock steps every time, this will become too slow.
+  * Unlocking is unreliable:  An employee may open a pick list, not really start working on it, but leave it open on the device.  (Either because the user was not instructed properly that this causes issues, or because they were distracted and forgot to close the list.)  This again leads to confusion and frustration.
+For these reasons the app doesn't attempt to solve the problem where two pickers may accidentally start working on the same pick list.  The employees must communicate with each other to make sure this doesn't happen.
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 ===== Licensing =====
-==== Is one license for device or for a person? How can we manage licenses? ====
+==== What kind of SAP Business One Licenses are needed to use the app? ====
-A COBI.wms license can be assigned to an Android device or to a COBI.wms user.
+Apart from the COBI.wms Licenses that you acquire from COBISOFT, you may also need to purchase additional SAP Business One Licenses from your SAP Partner.
-If a device is licensed, any person can log in on that device and use it.  Users don't require licenses in this case.
+According to the latest licensing guidelines of SAP Business One (as of May 2023), **every individual employee (person)** who interacts with SAP Business One through any means (including third-party applications such as COBI.wms) must have some kind of SAP Business One License.
-If a user is licensed, they can log in to COBI.wms on any Android device.  In this case, the devices don't need to be licensed.
+If an employee who will use COBI.wms already has an SAP Business One License, such as Professional or Limited Logistics, then they don't need an additional SAP Business One License to be allowed to use COBI.wms.
+However, if the employee doesn't normally use SAP Business One and therefore doesn't have any SAP Business One License, then they will need (at minimum) an SAP Business One Indirect Access User License.
+==== Are COBI.wms Licenses for devices or for users? How can we manage licenses? ====
+A COBI.wms license can be assigned to an Android device **or** to a COBI.wms user.
+If an Android device is licensed, any person can log in on that device and use it.  Users don't require licenses in this case.
+If a COBI.wms User is licensed, they can user their username and password log in to COBI.wms on any Android device.  In this case, the devices don't need to be licensed.
 Licenses can be freely swapped between devices and users.  We support both models of licensing for the sake of convenience.
+Generally, licensing devices is the easier option, especially since you won't have to deal with COBI.wms User Management.  If you license your devices, and don't set up any COBI.wms Users, your warehouse employees can simply grab any Android device and log in without having to enter a username and password.
+See [[COBI.wms:Management Database]] for details on how to manage users and licenses.